Customer relationship management (CRM) encompasses all of the strategies, activities, and technologies that help companies to manage their interactions with existing as well as potential customers. We all have heard a popular saying that is, "the customer is king." Yes, it is true in many ways, because without having a huge customer base no business can be recognized worldwide. To achieve the height of success, every business needs to handle their customers in a very effective and smart way.
Here comes the importance of the CRM software that truly has helped a lot of organizations to manage their customers as well as prospects very well. We offer a great open-source CRM that allows companies to build a relationship with their current customers and potential customers. As a result, it builds loyalty and increases the rate of customer retention. This open-source CRM Software is able to create a simple user interface by collecting data, which further helps companies to understand and communicate with their customers in a scalable manner.
It is a Customer Relationship Management module that enables you to manage all the leads/opportunities in a single location as well as to build a healthy relationship with the customers. It is the best customer-centric CRM software that allows you to track leads, close opportunities, and keep the record of all of your customers. CRM helps businesses build a relationship with their customers that, in turn, creates loyalty and customer retention. As we know that customer retention directly affects the organization's revenue, CRM software is must-have business software.
Open-source CRM ERP helps you to nurture your leads in a very effective manner. You can capture leads in the system manually automatically from the inquiries entered in the website. Easily assign a salesperson on each lead. That salesperson would be responsible for handling particular leads. Also, you can prioritize leads as per the interaction with the prospect. This system provides you with the lead import facility with Odoo's column matching tool. Further, the activation of the Odoo Live Chat on your website allows you to respond in real-time and helps to convert them into leads.
With an open-source CRM system, get a clear overview of each lead and opportunity recorded in the pipeline. Save time by working with the drag and drop feature to change the stage of the lead/opportunity. And, when you mark lost on any opportunity that comes under a separate field. Further, you can customize stages as per your convenience, schedule activities, track and log all the activities of your team as well. You do not have to move back and forth, you can perform all the related activities in a single platform, such as scheduled meetings with the prospects. You will never miss the meeting because it sends notification of meetings prior to the meeting. In addition, integration with the Google Calendar allows you to view and manage all of your meetings and appointments.
Obtain all the leads/opportunities related information at one place to never miss any of the lead. Information such as appointments, emails, next actions, and more, that will allow you to maintain effective communication with the customers. Also, if you have marks lost, you can analyze the reasons for it to improve the effectiveness of the sales. Further, you can manage numerous sales teams and their activities on a single platform.
Always choose an official Odoo partner company, they are capable of providing the best-in-class service and CRM solution. First, analyze various providers, and then choose the most suitable partner company. The selection of partners has certain criteria, such as costing, years of experience, work history, client satisfaction rate, number of successful projects, and more. We offer the best Odoo community solutions at very affordable prices. Also, get Odoo CRM demo and know more about this software.
Sometimes, you might wonder when the best time to implement a CRM system. But, to be very clear there is no specific time for implanting a CRM software. To make your business successful you will always need this system because managing customers is invariably a top priority of every organization. Download the open-source CRM and enjoy all the features and benefits of the system.